Client onboarding playbook

How to onboard a client into SATF Agentic OS.

Use this exact sequence when testing a real client. Do not skip verification. The product is not “installed” until the handoff evidence passes.

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SATF install workflow

Universal onboarding sequence

Seven steps. Same discipline for every client.

Step 1: Choose the right OS

Lead Response OS for inquiry speed. Content Ops OS for publishing consistency. Founder Ops OS for executive triage and follow-up.

Step 2: Collect client access

Business name, timezone, intake sources, email/draft channel, alert channel, escalation threshold, approval owner, and first test scenario.

Step 3: Install the client config

Run the installer with the client slug, business name, and timezone. Confirm operating rules were created.

Step 4: Run verification

Run the matching verifier. Require success=true, fail=0, worldClassScore ≥ 95, and a fresh traceId.

Step 5: Review safety gates

Open the safety matrix and prove unsafe sends, publishing, spending, refunds, calendar changes, and commitments are blocked.

Step 6: Walk the client through the handoff report

Explain what was installed, what it does, what it refuses to do, and what evidence proves readiness.

Step 7: Approve the first live action manually

Run one real client scenario in supervised mode. Human approves the first send/publish/commitment before scaling.

Per-product commands

Use the OS-specific installer and verifier.

Lead Response OS onboarding

bash agentic-os/installers/lead-response/install.sh --client CLIENT --business "Client Name" --timezone America/Denver
bash agentic-os/installers/lead-response/verify.sh --client CLIENT

Use when slow lead follow-up is costing deals.

Content Ops OS onboarding

bash agentic-os/installers/content-ops/install.sh --client CLIENT --business "Client Name" --timezone America/Denver
bash agentic-os/installers/content-ops/verify.sh --client CLIENT

Use when content is inconsistent, stalled, or approval-heavy.

Founder Ops OS onboarding

bash agentic-os/installers/founder-ops/install.sh --client CLIENT --business "Client Name" --timezone America/Denver
bash agentic-os/installers/founder-ops/verify.sh --client CLIENT

Use when the founder is the bottleneck for decisions, follow-up, and prioritization.